In the beginning of May 2006, I placed an order from Baby Universe for a complete comforter set with all the trimmings for a total of $208.24. By mid May I noticed that my Baby Universe order had not been processed nor shipped so I contacted customer service to see about delivery methods. I was told it would ship Parcel post (6-8 week delivery time). I emailed them back asking about first class shipping for a delivery time of 5-7 business days.
Here is the response I got (unfortunately as this was before the Sears incident I didn't think of keeping accurate records so I don't have the dates/times etc of the email from Baby Universe nor my email to them inquiring on the shipping methods...but here is their portion from my reply message to them):
customerservice@babyuniverse.com wrote:
We can ship your order to you via the United States Postal Service Priority Mail for a cost of $43.92. The total cost for your order will be $252.16. Once we ship your order, we can not issue a refund if the package is delayed or lost until a claim is filed with the Post Office and the issues resolved. If you decide to cancel your order due to any delay, we will be unable to issue a credit until the merchandise is received back in our warehouse. Any return shipping charges are the customers responsibility. Please confirm that you would like to continue with this order by responding to this email with your billing information (credit card number and expiration date) or call us toll free at 877.615.2229 so we can charge you. We must receive payment in advance before we can ship this item to you. If you have any questions or need clarification, please call our friendly customer service toll-free at 1-877-615-2229. (Monday through Friday 8:30 am - 6:00 pm EST)We look forward to seeing you online soon at www.babyuniverse.comVery Truly Yours,Customer Care Specialist
My reply:
Subject: Re: babyuniverse.com order number 599836
To: customerservice@babyuniverse.com
Do NOT ship this order and do NOT charge my card. I found somewhere that shipped it priority mail for 23.00 and I received it today. How is it that a company can charge 43.92 and another 23.00 when we are not supposed to be charged anymore than stateside shipping? Thank you for supporting your military members.
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