Please take the time to read through this...it makes for interesting reading if you are thinking of ordering from Sears. Factual email and info below!
The * below re: APO/FPO addresses is worded in such a way as to reflect military shipping delays. It does NOT reflect the fact that they actually ship Parcel Post meaning a delivery time of 6-8 weeks and 12-16 weeks before you can put a claim on it for missing packages and/or to have another packaged shipped. I made sure to check my package and it was shipped Parcel Post!
Taken from the Sears website directly -
http://www.sears.com/shc/s/nb_10153_12608_NB_CSshipping?adCell=A4#where
What Are Our Shipping & Delivery Methods?
Sears.com uses four shipping methods: U.S. Postal Service, UPS package delivery, Home Delivery and Special Oversized Delivery Handling. Not all methods are available for all items.
U.S. Postal Service is used to ship gift cards and all orders to APO/FPO* addresses.
* Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final overseas destination.
http://www.sears.com/shc/s/nb_10153_12608_NB_CSreturns?adCell=A4
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
Factual Information:
My order was placed on May 25, 2006. The following is an email sent to Sears on Jun 28, 2006.
Sent: Jun 28, 2006 8:02:12 PM CDT>
To: order@customerservice.sears.com> >
To Whom It May Concern;
Please advise how the order below was shipped. Was it shipped first class, priority, second class, third class, fourth class, parcel post, space available, etc? Order Number: seax-011767803-seaz Order Date: 05/25/06 > > I know that being sent to an APO it is the militaries responsibility for the item after it hits New York, BUT the military has to honor the shipping method used by the company. So if it was shipped priority then the military has to honor that method. I have looked on your website and noticed (after ordering unfortunately) * Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final overseas destination. This is not a true statement because like I stated above the military has to use the original way it was shipped. Please advise asap. I would also like to add that it would be most beneficial to your company if the shipping method was changed for APO/FPO orders. Most of the companies out there are switching to priority mail with a delivery time of 5-10 business days and as a military spouse I can say that most of us overseas look for that time frame when ordering and will stay away from companies that take longer and charge more. Thank you.
Their response June 29, 2006:
Please include the following line in all replies.
Tracking number: UT20060628_0000005501
Dear Ms. ____ , Thank you for contacting Sears regarding order 011767803.We appreciate your business. Your order was shipped regular, standard mail. For APO/FPO orders it can take up to 30 business days for you to receive this item. We apologize for the inconvenience. If you have additional questions or comments, please contact us by return e-mail at webcenter@customerservice.sears.com or by phone at 1-800-349-4358. Thank you again for choosing Sears.
Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok to help you create the good life.Shop sears.com now to pick up great products for the season. http://www.sears.com/sr/entry.jsp?eid=1&sid=S0016300040000600081
Amy W
Sears Customer Care
webcenter@customerservice.sears.com1-800-349-4358
My next email Jun 29, 2006:
Sent: Jun 29, 2006 9:54:33 AM CDT> To: webcenter@customerservice.sears.com> > Regular, standard mail does not tell me first class, second class, third, fourth, parcel post or priority. When I send a letter it is first class mail so are you saying that my order was shipped first class mail averaging 5-10 business days? Military has to honor that shipping method meaning it should already be here.
Their response of same day:
Please include the following line in all replies.Tracking number: UT20060629_0000001129
Dear Ms. _____,
Thank you for your recent e-mail correspondence regarding your order. Please allow 4-6 weeks for delivery. We do apologize for the inconvenience that this might pf caused/We appreciate your business, and value you as a Sears customer. We certainly hope you will continue to make Sears your choice for quality and value. Again, we thank you for taking the time to contact our office with your concern.
Jeannette R. Sears Customer Care
webcenter@customerservice.sears.com 1-800-349-4358
Completely satistfied with product....NO. The product didn't work and the handle fell apart everytime I tried to use it. Able to return it...NO was past the 30 day mark when I finally received it. Sears answer to my problem...take it to my local sears store and see about repair. When I contacted them re: my being overseas and not able to go to a local retailer my emails got ignored. I sent 5 further emails requesting some sort of resolution and got absolutely no resposnse after the first initial email telling me to go to a local retailer. Will I shop at Sears again....NOPE..sure won't.
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